Privacy Policy

Last Updated: May 31, 2026

At MadeHoiAn Leather Watch Straps (accessible from www.madehoian.com), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

To operate our business and fulfill orders, we may collect the following types of information:

Personal Information: Name, email address, billing address, and shipping address.
Order Information: Products purchased, order number, transaction details, and delivery information.
Payment Information: Payments are processed securely through third-party providers (such as PayPal or credit card processors). We do not store or have access to your full payment details.
Uploaded Content: Images or text you voluntarily upload for personalized products.
Technical Data: IP address, browser type, device information, and usage data collected automatically for security and analytics purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

To process, produce, and deliver your orders
To communicate with you regarding orders, updates, or support requests
To operate, maintain, and improve our website and services
To prevent fraud and enhance transaction security
To send promotional communications only if you have opted in

3. Personalized Content & Uploaded Images

Because MadeHoiAn Leather Watch Straps offers personalized products, customers may upload images or custom content.

Purpose: Uploaded content is used solely to create and fulfill your personalized order.
Storage Duration: Uploaded content is stored temporarily to ensure proper production and quality control.
Deletion: After this period or once the order is completed, uploaded content is removed from our active systems.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve functionality.

Cookies help remember your preferences and shopping activity
You may disable cookies through your browser settings, though some features of the site may not function properly

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. Information may only be shared in the following cases:

With trusted service providers involved in payment processing, order fulfillment, and delivery
When required by law or legal process
To protect the rights, property, or safety of MadeHoiAn Leather Watch Straps or others

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates to your information
Request deletion of your personal data, subject to legal and operational requirements

To exercise these rights, please contact us using the information below.

8. Order Processing & Delivery Transparency

For clarity, our standard fulfillment timeline is as follows:

Processing Time: 3–5 business days
Shipping Time: 9 to 13 days to the US

Estimated Delivery Time: 12–18 business days (processing time + shipping time). Delivery times are estimates and may vary due to factors beyond our control.