Return & Refund Policy

Last Updated: May 31, 2026

At MadeHoiAn Leather Watch Straps, we value transparency and customer satisfaction. This Return & Refund Policy explains the conditions under which cancellations, refunds, and replacements may be requested.

1. Order Cancellation

All products sold by MadeHoiAn Leather Watch Straps are handcrafted to order. For this reason, production begins shortly after an order is placed.

Cancellation Window: Orders can be canceled or modified within 1 hour after checkout.
How to Request: Please contact us immediately at support@madehoian.com and include your order number.
After 1 Hour: Once production has started, cancellations or order changes may no longer be possible.

2. Refund Eligibility

Refund requests may be reviewed and approved under the following circumstances:

The product arrives damaged or has a manufacturing defect
The item received is incorrect compared to the order placed
The order does not arrive within a reasonable timeframe beyond the estimated delivery window

Approved refund requests must be submitted within 30 days of the delivery date.

3. Returns

Because our leather watch straps are handcrafted and produced on demand, returns are generally not required. In most approved cases involving defects or damage, customers are not asked to send the item back.

Return instructions, if applicable, will be provided by our support team on a case-by-case basis.

4. Replacements for Damaged or Incorrect Items

If your order arrives with a manufacturing defect, damage, or an incorrect item, we are happy to assist.

Request Timeline: Please contact us within 30 days of receiving your order.
Required Information:
- Order number
- Clear photos showing the issue
Resolution: Once approved, we may offer a replacement or refund, depending on the situation.

5. Refund Processing Time

Approved refunds are issued to the original payment method used at checkout.

PayPal: Typically processed within 1 business day
Credit / Debit Cards: May take 5–10 business days, depending on your bank or card issuer

6. Order Processing & Shipping Time

Estimated timelines for order fulfillment are as follows:

Processing Time: 3–5 business days
Shipping Time (US): 9 to 13 days (Estimated Delivery Time: 12–18 business days)
Shipping Time (Worldwide): Estimated Delivery Time: 12–20 days

Delivery times are estimates and may vary due to external factors beyond our control.